Customer Mortgage Journey Guide

Key Steps to Customer Mortgage Journey Provided by Trusted Novus Bank

Provided by Trusted Novus Bank

Your mortgage journey does not have to be complicated and confusing, the Mortgage Planners at Trusted Novus Bank can help you understand how mortgages work, the key steps and an indicative amount you might be able to borrow.


1 Consider

Deciding to buy a property is a big decision, one with many considerations, such as:

  • Which bank will have the best mortgage solution for me?
  • How much can I borrow?
  • What do I need to know about getting a mortgage?
  • What key documents do I need to provide in order to apply for a mortgage?
  • How do mortgages work?
  • How much will it cost me?

2 Explore

  • Our Mortgage Planners can help you define your price range
  • Searching for a property to your liking and within your budget

3 Select

Have you found your dream home?

  • Contact our Mortgage Planners to discuss the next steps to proceed with your purchase
  • You will receive your personalised meeting summary explaining which mortgage product would suit you best based on your requirements, including fees and interest levels

4 Your offer for your new home has been accepted!

4_Offer accepted

5 Approval

Submit your application and other relevant documents to your Mortgage Planner

  • Our Mortgage Planners will review your application and get back to you within 7 working days.
  • If the application is approved, we will issue you with the loan documents; this includes a facility letter, key terms and conditions and gives you a seven-day reflection period before you accept the mortgage offer

6 Purchase

We will arrange for the property to be valued (surveyed)

  • We will instruct a lawyer to act on behalf of the Bank, to ensure all documents are in place for the purchase of your new home
  • At this point, you will also need a lawyer to act for you

7 Complete

Once the completion date is agreed, the deed of mortgage is signed at your lawyer’s office and funds are transferred.

  • You get the keys to your new home!

At Trusted Novus Bank, we want to help make your journey of buying your dream home easy, personal and out of the ordinary.

“Your home may be repossessed if you do not keep up repayments on your mortgage”

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